City University of Hong Kong: Rapidly Scaling Online Learning With Canvas (2024)

Kowloon, Hong Kong

30,000 Users

Started 2015

Adopting a cloud-first strategy, CityU had replaced Blackboard, their original learning management system (LMS), with Canvas in 2015—due to Canvas’ reliability and ability to scale as the institution’s online learning needs continued to expand.

Although the Canvas LMS had been implemented several years prior, the sudden transition to remote learning required all CityU educators to embrace the platform more than ever before. As the team made this shift, two questions remained top of mind:

• How do you quickly train more than 1,200 teachers and provide a central hub for sharing resources to ensure campus-wide learning continues online?
• At the same time, how do you help 30,000 students access courses anywhere, anytime on multiple devices?

Since 2015, CityU has been using Canvas to streamline online courses, take its mobile-learning initiatives to the next level, and improve the student experience. Fast forward five years—as CityU’s education ecosystem expanded and then needed to rapidly transition online—Canvas was there to help.

To ensure both educators and students were set up to succeed, CityU took the following steps:

Step one: Ensure all educators had the tools and training they needed to get up and running. In a matter of days, Dr. Crusher Wong, senior e-learning manager, built a 1,900-member Canvas website to accompany interactive training sessions. Teachers found the intuitive interface and easy-to-use tools helpful as they made the move to online instruction.

“A few colleagues were reluctant to lecture online in the first place,” said Dr. Wong. “But, with proper training and practice, our teachers became comfortable and value the opportunity to interact with students in real-time.”

The significant increase in usage was followed by even greater outcomes. To put it simply—both educators and students have found Canvas incredibly easy to use. In particular, the most important features to CityU were mobile access, multimedia capabilities, and interactive remote-learning tools. With the ability for students and teachers to access Canvas LMS any time, anywhere, and from any device, CityU built a foundation for student-centered remote learning despite the disruption caused by the pandemic.

With the sudden change in daily learning objectives, educators at CityU were able to rely on Canvas for project-based assignments. In fact, in the most recent semester, more than double the average amount of media recordings have been produced (1,900+ vs. 7,200+), for the creation of student presentations and pre-recorded video lectures.

Shortly after CityU launched its Canvas training website, 30 training sessions were conducted for 1,218 educators during the first week of remote learning. In the weeks to follow, CityU’s Canvas websitebecame a central place for educators to continue interacting and collaborating about Canvas best practices, with 8,185 pages recorded and 177 discussion messages posted.

Adapting to remote learning was not something CityU had planned for, but with a scalable, reliable, and flexible platform in place, educators and students are prepared for whatever comes their way next year and beyond.

“While facing successive challenges, CityU has been thinking out of the box and, with the support of our faculty, is providing our students with the best possible options,” said Professor Way Kuo, university president. “Our online learning platform ensures that learning eectiveness continues as scheduled and in an engaging way.”

Rapidly Scaling Online Learning With Canvas

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