Reviews
4.4
(527 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Columbia
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5.0
Great customer service.
June 1, 2024
By Happy Customer on DealerRater
Great customer service. Very nice waiting area with snacks, drinks, including hot chocolate and fancy coffee. Prompt call backs.
5.0
Great customer service.
June 1, 2024
By Happy Customer on DealerRater
Great customer service. Very nice waiting area with snacks, drinks, including hot chocolate and fancy coffee. Prompt call backs.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Will Pope
0 people out of 0 found this review helpful.
4.0
Very good communication with Prompt and friendly service.
June 1, 2024
By jstevecofer on DealerRater
Very good communication with Prompt and friendly service. I will recommend to friends and family.
4.0
Very good communication with Prompt and friendly service.
June 1, 2024
By jstevecofer on DealerRater
Very good communication with Prompt and friendly service. I will recommend to friends and family.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Christian Farris
0 people out of 0 found this review helpful.
5.0
Pleasant experience, knowledgeable, sales people, and an
May 13, 2024
By jamesblumig1 on DealerRater
Pleasant experience, knowledgeable, sales people, and an excellent manager. I’m glad I bought it there..
5.0
Pleasant experience, knowledgeable, sales people, and an
May 13, 2024
By jamesblumig1 on DealerRater
Pleasant experience, knowledgeable, sales people, and an excellent manager. I’m glad I bought it there..
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Michael Baker
- Steve Dohoney
- Chris White
0 people out of 0 found this review helpful.
5.0
Jason was great and helped get everything coordinated for
May 13, 2024
By MG on DealerRater
Jason was great and helped get everything coordinated for my out of state transaction. Everyone at the dealership was friendly, proffessional and easy to work with. I got what I wanted for my trade in and took home my dream truck! The building was emaculent, and the cars were spotless. I would highly recommend them. I found my truck online but noticed a great selection to choose from when I was there.
5.0
Jason was great and helped get everything coordinated for
May 13, 2024
By MG on DealerRater
Jason was great and helped get everything coordinated for my out of state transaction. Everyone at the dealership was friendly, proffessional and easy to work with. I got what I wanted for my trade in and took home my dream truck! The building was emaculent, and the cars were spotless. I would highly recommend them. I found my truck online but noticed a great selection to choose from when I was there.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Steve Dohoney
- Jason Fields
0 people out of 0 found this review helpful.
5.0
A very pleasant buying experience.
May 12, 2024
By Tim on DealerRater
A very pleasant buying experience. Everyone was accommodating from the moment I walked in the door. I had been looking for a particular Ram pickup for months and found it here. Great price and service throughout the process. They delivered it the next day to my home in Clarksville. Even the delivery person was very professional and kind. It was well worth my time to drive to Columbia to purchase my vehicle.
5.0
A very pleasant buying experience.
May 12, 2024
By Tim on DealerRater
A very pleasant buying experience. Everyone was accommodating from the moment I walked in the door. I had been looking for a particular Ram pickup for months and found it here. Great price and service throughout the process. They delivered it the next day to my home in Clarksville. Even the delivery person was very professional and kind. It was well worth my time to drive to Columbia to purchase my vehicle.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Terry Mills
- Ryan Davis
- Chris Alexander
0 people out of 0 found this review helpful.
5.0
Everyone at Ford of Columbia was so nice and helpful.
May 4, 2024
By amyj80616 on DealerRater
Everyone at Ford of Columbia was so nice and helpful. They made the experience of buying a new vehicle so quick and easy.
5.0
Everyone at Ford of Columbia was so nice and helpful.
May 4, 2024
By amyj80616 on DealerRater
Everyone at Ford of Columbia was so nice and helpful. They made the experience of buying a new vehicle so quick and easy.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- AJ Torres
- Adam Taylor
- Steve Dohoney
0 people out of 0 found this review helpful.
4.0
Everything went smoothly.
April 24, 2024
By Portercarl on DealerRater
Everything went smoothly. Got what I wanted for my trade in and got the payment I was Looking for.
4.0
Everything went smoothly.
April 24, 2024
By Portercarl on DealerRater
Everything went smoothly. Got what I wanted for my trade in and got the payment I was Looking for.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- AJ Torres
- Adam Taylor
- Ryan Davis
0 people out of 0 found this review helpful.
5.0
Great service!
April 19, 2024
By Nicole R from Columbia, Tennessee
Great service! Ben took care of my needs with my Bronco service. AJ took care of getting a replacement windshield. All around great team. I bought this vehicle at Ford of Columbia and highly recommend them for future needs. Thank You AJ and Ben!
5.0
Great service!
April 19, 2024
By Nicole R from Columbia, Tennessee
Great service! Ben took care of my needs with my Bronco service. AJ took care of getting a replacement windshield. All around great team. I bought this vehicle at Ford of Columbia and highly recommend them for future needs. Thank You AJ and Ben!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Worked with:
- AJ Torres
- Ben Crosby
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Dealer response
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
5.0
Service was excellent and efficient.
April 19, 2024
By badams2007 on DealerRater
Service was excellent and efficient.. Time was excellent. The service people were very informed of my service.
5.0
Service was excellent and efficient.
April 19, 2024
By badams2007 on DealerRater
Service was excellent and efficient.. Time was excellent. The service people were very informed of my service.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worked with:
- Michael Baker
- Steve Dohoney
0 people out of 0 found this review helpful.
1.0
Service department does not want to communicate at all.
April 2, 2024
By C from Lawrenceburg
Service department does not want to communicate at all. Very rude workers. Doesn’t want to help you when you have a warranty issue. Seems like you are bothering them when you call to get an update on your vehicle. Huffing when asking questions.
1.0
Service department does not want to communicate at all.
April 2, 2024
By C from Lawrenceburg
Service department does not want to communicate at all. Very rude workers. Doesn’t want to help you when you have a warranty issue. Seems like you are bothering them when you call to get an update on your vehicle. Huffing when asking questions.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Worked with:
- Will Pope
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Dealer response
Hi, we are so disappointed to learn of this situation you have described. Please contact Doug Smith at (931) 388-2463 or doug.smith@bc.auto and we will do our best to make this better. We hope to hear from you soon.
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